FAQ:
1) HOW CAN I PLACE AN ORDER?
You can purchase a custom order listing from the CUSTOM SHOP section of the website to pay in full for a standard item of clothing we offer (choose the most similar collage to what you want to order)! I will then contact you within 24 hours once you place that order for your specific design preferences and send measuring charts/get your sizing info!
-If you want something nonstandard/not pictured or would like to use our 50% deposit system / pay in installments (up to 4 interest free), email us at kyllacustomrockwear@gmail.com with a description of your request, and I will respond with a price quote and timeline for your order. We are based out of Virginia, USA, but ship worldwide.
2) HOW LONG DO I HAVE TO WAIT FOR MY CUSTOM ORDER?
We typically book custom orders 3 MONTHS out due to our volume, but we do offer a limited amount of rush orders at a fee if we have availability! Previous clients have priority on rush order placement. You must email me in advance to see if I have availability for your rush deadline- fees typically range around +20% for 4 week turnaround (minimum for new clients). We do express and overnight shipping worldwide as well (buyer pays)! I can accomodate tours/shows/TV tapings/photo and video shoot deadlines of course with reasonable notice!
-QUEUE WAIT TIMES ARE APPROXIMATE AND SUBJECT TO FLEXIBILITY based on how long various orders take in the shop as every piece is unique! If you have a firm deadline that is to be met, we can only accomodate that if it is COMMUNICATED WHEN PLACING THE ORDER.
3) SHIPPING OPTIONS - INTERNATIONAL and US
-We ship WORLDWIDE and EXPRESS!! Delivery dates are not guaranteed on international shipments as customs may interfere unless paying for express service. International shipping to Central and Eastern Europe, the Middle East, and Central and South America is not guaranteed without insurance- no matter what speed you pay for it seems to take about 5 weeks to ship to these regions from the US (customs). Rush orders and deadlines may require USPS express shipping or a Fedex account for international rush shipping, paid by client. We typically ship domestic orders USPS Priority mail. Buyer always pays exact shipping cost depending on weight and destination.
4) DESIGN CHANGES AND FITTING ALTERATIONS
-Photos for your approval will be provided before shipping. Up to 2 changes are allowed within reason of the original request. Changes outside of the original request or in excess of this will require additional payment. If using the 50% deposit system, item must be paid in full before any requested changes are implemented. Change requests may delay delivery depending on the complexity of the request and our schedule availability.
-FIT IS NOT GUARANTEED if we have not done an in-person fitting. 1 alteration is included in the price of your purchase if necessary after photos are seen and once you try it on- garments must be returned to me for alteration (buyer pays return shipping) and we will ship them back. We do not compensate for alterations done by 3rd parties. In the case that return shipping is cost-prohibitive (international buyers), we can make an exception to offer no more than 20% of garment cost up to the demonstrable cost of shipping to have an international vendor implement the alteration. Alteration wait is typically 2-3 weeks but may vary depending on our availability.
5) PAYMENT POLICIES
You can pay in full through the site, but I do also take payment in INSTALLMENTS, and you must make a 50% DOWNPAYMENT to place yourself in the official queue. Deposits on custom orders are NONREFUNDABLE as I use them to pay for materials at the time you send them. I can however change your order until the point in time that I start sewing. Deposit in full is required before garment construction or design work can begin. Payment in FULL is required before shipment within 1 week of garment completion. Unpaid orders will be placed up for sale after 30 DAYS. REFUNDS AND RETURNS are NOT GIVEN on custom orders but changes and alterations are allowed within reason of the original request.
6) RETURN POLICY
CUSTOM SHOP ITEMS:
Refunds and returns are not offered on custom made items.
READY TO WEAR ITEMS:
You may return any non-custom item within 30 days of purchase for store credit or an exchange for a different size if available. Buyer pays return shipping. Maximum of 1 exchange allowed.
If your item is returned in any condition besides the new/unworn condition in which it was originally shipped (now having cat hair, deodorant stains, strong scent, etc.), we can not exchange it.
In some situations an exchange and/or credit are not possible, we will consider a request for a refund, or alterations on a case by case basis.
7) ENDORSEMENTS AND SPONSORSHIPS
WE DO NOT OFFER ENDORSEMENTS for bands and celebrities as we make everything by hand and try to keep our prices reasonable, however we do offer promotional discounts for active social media sharing/promotion/linking proportional to your reach. 100k+ social media followers receive a 10% promotional discount, 1m+ 20%. We also offer band/bulk wardrobe discounts of 10% if you order 4 or more pieces. Please email us through the contact form to use these services or at kyllacustomrockwear(at)gmail(dot)com for an exact quote.
8) OUR NAME
-Kylla is pronounced "KILL-ah". It's my longtime nickname, a combination of my first and last names (Kim Dylla). It also means 'yes' in Finnish, and sounds like the word "killer". It's NOT "KIE-lah" or "KAI-la" or "Kay-lee". My name is Kim Dylla, and I design and sew all of this by hand with the help of my sewing assistant, Loryn.
9) GARMENT CARE AND WARRANTY
-Garments are hand wash only- hang dry gently. Do not machine wash or dry clean as it will potentially damage the hand painting, heat transfers, studs, and any delicate details we added. Any necessary repairs within 1 year of purchase are also free of charge, buyer need only pay return shipping. Improper care voids guarantee.
10) MATERIALS- vegan leather, and sending us bases!
. We are happy to provide all vegan materials on request! If you would like to send us an existing jacket, vest, or pair of jeans to "rock out" we do this- please contact us through the form for an exact quote and provide your idea and photos of the base you would be sending- prices are usually lower than making something from scratch! We typically make everything from high quality denims, spandexes, and genuine leather for durability on stage and in the ring.
11) STOREFRONT/PHYSICAL LOCATION
. We do not have a storefront, but we do have a sewing studio location in Charlottesville, Virginia which is available for in-person fittings. Please contact us in advance through the contact form to schedule an in-person fitting. I am also available to travel for band fittings and event fittings after a deposit is sent if my travel costs are paid.
12) PRIVACY POLICY
Effective date: September 19, 2018
Kylla Custom Rock Wear ("us", "we", or "our") operates the www.kyllacustomrockwear.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.kyllacustomrockwear.com.
-Information Collection And Use:
We collect several different types of information for various purposes to provide and improve our Service to you. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Email address, First name and last name, Address, State, Province, ZIP/Postal code, City, Country, Cookies and Usage Data.
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
-Tracking & Cookies Data:
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
-Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
-Use of Data:
Kylla Custom Rock Wear uses the collected data for various purposes:
-To provide and maintain the Service
-To notify you about changes to our Service
-To allow you to participate in interactive features of our Service when you choose to do so
-To provide customer care and support
-To provide analysis or valuable information so that we can improve the Service
-To monitor the usage of the Service
-To detect, prevent and address technical issues
-Transfer Of Data:
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Kylla Custom Rock Wear will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
-Disclosure Of Data & Legal Requirements:
Kylla Custom Rock Wear may disclose your Personal Data in the good faith belief that such action is necessary to:
-To comply with a legal obligation</li>
-To protect and defend the rights or property of Kylla Custom Rock Wear
-To prevent or investigate possible wrongdoing in connection with the Service
-To protect the personal safety of users of the Service or the public
-To protect against legal liability
-Security Of Data:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
-Service Providers:
e may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
-Analytics:
We may use third-party Service Providers to monitor and analyze the use of our Service.
-Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: "https://policies.google.com/privacy?hl=en"
-Links To Other Sites:
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
-Children's Privacy:
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
-Changes To This Privacy Policy:
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
-Contact Us: -If you have any questions about this Privacy Policy, please contact us at kyllacustomrockwear(at)gmail(dot)com
By email: kyllacustomrockwear(at)gmail(dot)com